Molly Ruby-Coco
Version 1.0

 

1. Introduction

This Cookie Policy explains how Molly Ruby-Coco ("we", "us", "our") uses cookies and similar technologies on www.mollyrubycoco.com.

It should be read alongside our:

• Privacy Policy

• Website Terms of Use

By using our Website, you acknowledge that cookies may be used in accordance with this Policy and any cookie preferences you select.

 

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Cookies help websites:

• remember your preferences;

• improve functionality;

• understand how visitors use the site;

• enhance security;

• measure website performance.

Cookies do not usually identify you directly, although some may be linked to personal information.

 

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the Website to function correctly.

They may enable:

• secure browsing;

• booking functionality;

• shopping basket features (if introduced);

• security protections;

• page navigation.

These cookies cannot usually be disabled because they are necessary for the operation of the Website.

 

Functional Cookies

These cookies remember choices you make, such as:

• language preferences;

• cookie preferences;

• accessibility settings;

• remembered form entries (where applicable).

 

Analytics Cookies

Analytics cookies help us understand how visitors use our Website.

Examples include:

• pages visited;

• time spent on pages;

• popular content;

• traffic sources;

• website performance.

This information is generally aggregated and helps improve the user experience.

 

Marketing Cookies

Marketing cookies may be used where you have provided the appropriate consent.

These may help us:

• understand advertising performance;

• show relevant advertisements;

• measure campaign effectiveness;

• prevent repetitive adverts.

If you decline marketing cookies, your browsing experience should not be significantly affected.

 

4. Third-Party Cookies

Some cookies may be placed by trusted third-party services used to operate the Website.

These may include services such as:

• Wix;

• Google Analytics;

• Google Meet (where applicable);

• embedded videos;

• payment providers;

• email marketing providers;

• social media integrations.

Each third party has its own privacy and cookie practices.

 

5. Cookie Consent

Where required by applicable law, non-essential cookies will only be placed after you have provided your consent through the Website's cookie banner or preference centre.

You may change your cookie preferences at any time using the cookie settings available on the Website.

Withdrawing consent will not affect cookies that are strictly necessary for the operation of the Website.

 

6. Managing Cookies

Most web browsers allow you to:

• view cookies;

• delete cookies;

• block cookies;

• receive notifications before cookies are stored.

Please note that disabling certain cookies may affect the functionality of the Website.

 

7. International Visitors

As we provide services internationally, visitors may have additional rights relating to cookies under the laws of their country of residence.

Where mandatory local laws provide additional protections, those rights remain unaffected.

 

8. Changes to this Policy

This Cookie Policy may be updated periodically to reflect changes in technology, legal requirements or the operation of our Website.

The latest version will always be available on the Website.

 

9. Contact

If you have questions about this Cookie Policy, please contact:

Molly Ruby-Coco
Trading Name of Molly Clements (Sole Trader)

📧 contact@mollyrubycoco.com

🌐 www.mollyrubycoco.com

 

REFUND & CANCELLATION POLICY

Molly Ruby-Coco
Version 1.0

 

1. Our Commitment

We want every client to enrol in coaching with confidence and clarity.

Before purchasing a programme, you are encouraged to ask any questions you may have to ensure coaching is the right fit for you.

This Policy explains your rights regarding cancellations, refunds and rescheduling.

It should be read alongside the Client Coaching Agreement.

 

2. Scope

This Policy applies to:

• one-to-one coaching;

• coaching packages;

• workshops;

• masterclasses;

• retreats (if offered);

• digital resources (where applicable).

Additional terms may apply to specific programmes and will be communicated before purchase.

 

3. Booking Confirmation

Your booking is confirmed once:

• payment has been successfully received; and

• you receive written confirmation of your place.

 

4. Cooling-Off Rights

If you purchase coaching online as a consumer, you may have statutory cancellation rights depending on the laws that apply to your purchase.

Where applicable, you will be informed of those rights before completing your purchase.

If you ask coaching to begin during any applicable statutory cancellation period, you may be asked to give express consent for services to start immediately. Where permitted by law, this may reduce or remove your right to cancel once services have begun.

Nothing in this Policy removes or limits any mandatory legal rights that cannot legally be excluded.

 

5. Refunds Before Your Programme Starts

You may cancel your coaching programme before the agreed start date.

Where cancellation occurs before coaching has begun, a refund will normally be provided, subject to:

• any non-refundable third-party transaction fees that cannot be recovered by the business (where permitted by law and clearly disclosed);

• any statutory rights that apply to you.

If coaching materials or digital resources have already been supplied, any refund will reflect the value of services or content already provided where this is permitted by applicable law.

 

6. Refunds After Coaching Has Started

Once coaching services have begun, refunds are generally not available simply because:

• you change your mind;

• your circumstances change;

• you decide not to complete the programme;

• you choose not to attend scheduled sessions.

However, we will always consider exceptional circumstances fairly and compassionately.

Nothing in this Policy affects any legal rights you may have if services are not provided with reasonable care and skill or if other mandatory consumer protections apply.

 

7. Coach Cancellation

If Molly Ruby-Coco needs to cancel a programme before it begins, you will be offered the choice of:

• a full refund; or

• transferring your booking to a future programme.

If a programme has already started, appropriate arrangements will be made, which may include replacement sessions, programme extensions or a partial refund where appropriate.

 

8. Rescheduling Sessions

You may reschedule an individual coaching session by giving at least 24 hours' notice.

Where sufficient notice is given:

• the session will be rearranged at no additional charge, subject to availability.

Requests received with less than 24 hours' notice may be treated as a missed session.

Genuine emergencies will always be considered on a case-by-case basis.

 

9. Missed Sessions

If you do not attend a scheduled coaching session without the required notice:

• the session will usually be considered forfeited;

• no refund will be provided for that session;

• the Coach is not obliged to offer a replacement appointment.

The Coach may, at her discretion, offer an alternative session where circumstances reasonably justify doing so.

 

10. Late Arrival

If you arrive late:

• your session will normally finish at the scheduled time;

• additional time cannot be guaranteed.

If the Coach is responsible for a delay, reasonable efforts will be made to provide the full coaching time or arrange an alternative.

 

11. Programme Pauses

Requests to pause a coaching programme due to serious illness, bereavement or other significant unforeseen circumstances will be considered compassionately.

Approval of a pause remains at the Coach's discretion, taking into account the circumstances and the practical operation of the programme.

Any agreed pause will be confirmed in writing.

 

12. Digital Products

Where digital products are purchased separately from coaching:

• refunds will generally not be available after the product has been accessed or downloaded, except where required by applicable law.

• if access has not yet been provided, cancellation rights may apply depending on the circumstances and the law governing the purchase.

 

13. Chargebacks

If you experience any issue with your purchase, we ask that you contact us first so we can work towards a fair resolution.

Initiating a payment dispute or chargeback without first attempting to resolve the matter directly may delay the resolution process and require us to provide relevant information to the payment provider in order to respond.

 

14. How to Request a Refund

Refund requests should be made in writing by emailing:

contact@mollyrubycoco.com

Please include:

• your full name;

• the programme purchased;

• the purchase date;

• the reason for your request.

We aim to respond within 10 business days.

 

15. Consumer Rights

Nothing in this Policy excludes, restricts or limits any mandatory consumer rights that apply under the laws of England and Wales or any other applicable jurisdiction.

Where local consumer protection laws provide additional rights that cannot legally be excluded, those rights will continue to apply.

 

16. Changes to this Policy

This Policy may be updated from time to time.

The latest version will always be published on our Website.

 

17. Contact

Molly Ruby-Coco
Trading Name of Molly Clements (Sole Trader)

📧 contact@mollyrubycoco.com

🌐 www.mollyrubycoco.com