Molly Ruby-Coco
Version 1.0
Effective Date: 28/07/26

 

1. Introduction

At Molly Ruby-Coco, your privacy is important to me.

This Privacy Policy explains how I collect, use, store, share and protect your personal information when you visit my website, enquire about my services, purchase a programme or work with me as a client.

I am committed to handling your information with care, transparency and respect while complying with applicable data protection laws.

This Privacy Policy should be read alongside my:

• Client Coaching Agreement

• Website Terms of Use

• Cookie Policy

• AI Use Policy (where applicable)

By using my website or engaging with my services, you acknowledge that you have read this Privacy Policy.

 

2. Who I Am

Trading Name: Molly Ruby-Coco

Legal Name: Molly Clements

Business Type: Sole Trader

Business Location: England, United Kingdom

Email:
contact@mollyrubycoco.com

Website:
www.mollyrubycoco.com

For privacy reasons, my residential business address is not published publicly. If you require a correspondence address in connection with a legitimate legal or regulatory matter, please contact me by email.

 

3. Who This Policy Applies To

This Privacy Policy applies to:

• website visitors;

• prospective clients;

• coaching clients;

• workshop participants;

• course purchasers;

• retreat attendees;

• newsletter subscribers;

• individuals who contact me through my website, email or social media.

 

4. Information I Collect

Depending on how you interact with my business, I may collect:

Identity Information

• full name;

• preferred name;

• email address;

• telephone number (if provided);

• country of residence;

• time zone.

 

Coaching Information

Information you voluntarily choose to share, including:

• coaching goals;

• reflections;

• intake questionnaires;

• completed exercises;

• journal entries;

• Human Design information;

• Gene Keys information;

• astrology information;

• tarot-related discussions;

• coaching notes;

• recordings of coaching sessions;

• voice notes.

 

Technical Information

When you use my website, I may collect:

• IP address;

• browser type;

• operating system;

• device information;

• pages viewed;

• referring website;

• cookies and similar technologies.

 

Financial Information

Payments are processed securely by trusted third-party payment providers.

I do not store your full payment card details.

 

5. Special Category Data

Some coaching conversations may involve information relating to:

• emotional wellbeing;

• life experiences;

• spirituality;

• personal beliefs;

• relationships.

You are under no obligation to disclose sensitive personal information.

Where you choose to share such information during coaching, it will be treated with additional care and confidentiality.

I do not intentionally collect health information unless you voluntarily provide it as part of determining whether coaching is appropriate for you or for adapting the coaching experience to your needs.

 

6. How I Collect Information

Information may be collected when you:

• visit my website;

• complete an enquiry form;

• book a discovery call;

• purchase coaching;

• complete an intake questionnaire;

• attend coaching sessions;

• communicate by email;

• communicate through Telegram (where agreed);

• participate in workshops;

• subscribe to my newsletter;

• download resources;

• complete surveys or provide feedback.

 

7. Why I Collect Your Information

I collect personal information to:

• provide coaching services;

• schedule appointments;

• communicate with you;

• deliver purchased programmes;

• personalise your coaching experience;

• maintain coaching records;

• improve my services;

• comply with legal obligations;

• respond to enquiries;

• process payments;

• protect the safety of clients and myself.

I will never sell your personal information.

 

8. Lawful Bases for Processing (UK GDPR)

Depending on the circumstances, I may process your personal information because:

• you have given consent;

• processing is necessary to perform a contract with you;

• processing is necessary to comply with a legal obligation;

• processing is necessary for my legitimate business interests, provided these do not override your rights and freedoms.

Where I rely on consent, you may withdraw it at any time, although this will not affect processing already carried out lawfully.

 

9. Coaching Notes

To support continuity and provide the best possible coaching experience, I may create written coaching notes following sessions.

These notes are confidential and are used solely for legitimate coaching and business purposes.

 

10. Session Recordings

Online coaching sessions may be recorded.

Recordings may be used for:

• your personal review;

• coaching continuity;

• administrative record keeping.

You may request that a session is not recorded.

I also reserve the right not to record any session.

Recordings will never be published without your separate, informed consent.

 

11. AI-Assisted Administration

To improve the quality and efficiency of my coaching practice, I may use artificial intelligence ("AI") tools for administrative support.

AI may assist with:

• summarising coaching sessions;

• organising notes;

• drafting follow-up materials;

• identifying agreed action points;

• preparing resources.

AI is used only to support my administrative processes.

I remain responsible for reviewing all outputs and exercising independent professional judgement.

Where reasonably possible, I select AI providers that offer appropriate security and privacy protections.

I will not knowingly use your information to train publicly available AI models where this is within my control.

 

12. Sharing Your Information

I may share limited information with trusted service providers where necessary to operate my business.

Examples include:

• website hosting;

• secure cloud storage;

• payment processors;

• appointment scheduling software;

• email service providers;

• video conferencing platforms;

• AI administrative tools.

These providers process information only as necessary to deliver their services.

I do not sell or rent your personal information.

 

13. International Clients

I provide coaching internationally.

As a result, your information may be processed in the United Kingdom and, where appropriate, by trusted third-party providers located in other jurisdictions.

Where international transfers occur, I will take reasonable steps to ensure appropriate safeguards are in place where required by applicable law.

 

14. How Long I Keep Information

I keep personal information only for as long as reasonably necessary to:

• provide coaching services;

• comply with legal obligations;

• resolve disputes;

• maintain appropriate business records.

Detailed retention periods are set out in my separate Data Retention Policy.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

 

15. Your Rights

Depending on the laws that apply to you, you may have rights to:

• access your personal information;

• correct inaccurate information;

• request deletion of your information;

• restrict processing;

• object to certain processing;

• withdraw consent where applicable;

• receive your information in a portable format;

• lodge a complaint with a relevant supervisory authority.

I will respond to valid requests within the timeframes required by applicable law.

 

16. Keeping Your Information Secure

I take reasonable technical and organisational measures to protect your personal information.

However, no internet-based system can be guaranteed to be completely secure.

If I become aware of a personal data breach affecting your information, I will respond in accordance with applicable legal requirements.

 

17. Third-Party Websites

My website and communications may contain links to third-party websites.

I am not responsible for the privacy practices or content of those websites.

I encourage you to read their privacy policies before providing personal information.

 

18. Children's Privacy

My services are intended solely for individuals aged 18 years and over.

I do not knowingly collect personal information from children.

If I become aware that I have collected personal information from a child, I will take reasonable steps to delete it promptly.

 

19. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my services, technology or legal requirements.

The latest version will always be published on my website with the effective date clearly shown.

Where material changes affect existing clients, I will communicate those changes where appropriate.

 

20. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Molly Ruby-Coco
Trading Name of Molly Clements (Sole Trader)

📧 contact@mollyrubycoco.com

🌐 www.mollyrubycoco.com